Framed canvas questions

How are sizes measured?

Listed sizes refer to the canvas artwork size before the floating frame is added. The frame adds a small amount to the finished outside width and height, usually about 1 to 2 inches total depending on the frame finish and production tolerance.

If the piece needs to fit an exact wall, niche, or built-in opening, contact us before ordering so we can confirm the best finished outside dimension.

Why not list the framed outside size?

Canvas artwork sizes are the standard size language for large wall art, and they keep the catalog easy to compare across formats. We call out the frame addition anywhere it affects fit, because the finished object is slightly larger than the listed canvas size.

How does the artwork arrive?

Arrives framed and assembled. Hanging hardware is not included; choose wall fixings suited to your wall type and the artwork’s weight.

This describes our standard U.S. framed canvas orders. Orders fulfilled by our supplier’s Australian lab include hanging wire; wall fixings are not included.

Is shipping included?

Standard U.S. shipping is included in the listed price for current framed canvas works. Each piece is made to order, then ships with tracking after production is complete. Large framed canvas needs protective packaging, so production and transit timing can vary by size and destination. If you have a deadline, contact us before ordering.

Can I request a custom size?

Yes. Send the wall size, preferred work, frame finish, ship-to ZIP, and timing through the custom size form. Custom dimensions are quoted manually before production, and we will confirm whether the requested scale is appropriate for the artwork and frame.

How do returns work?

If your order arrives damaged, defective, or materially incorrect, contact us within 10 calendar days after delivery with clear photos of the artwork and packaging, including the shipping label, frame, and canvas. Keep the packaging and contact us before sending anything back. We provide a free replacement, including delivery, for damaged, defective, or materially incorrect items supported by these photos. This policy does not limit your rights under applicable consumer protection laws. Please contact us about later-discovered defects so we can review the issue and your applicable rights. Cancellation is not guaranteed once production begins. To request a change-of-mind return, contact us within 30 calendar days after delivery. The artwork must be in perfect condition (undamaged and unaltered) and in its original packaging. You are responsible for return shipping costs. Contact us first for written return instructions and the return address before shipping anything back. Please do not send an item to our production partner or any other address without our instructions. We refund the amount paid for the returned artwork to your original payment method within 10 calendar days after we receive and inspect the returned artwork. We do not deduct a restocking fee or the cost of the included original Standard U.S. shipping from that refund. See our returns and damage policy.